What Is EdFinancial?
EdFinancial Services (formerly known as Tennessee Student Assistance Corporation, or TSAC) is a Tennessee-based nonprofit that contracts with the Department of Education to service federal student loans. EdFinancial is one of the smaller federal servicers but handles millions of loan accounts nationwide.
EdFinancial services Direct Loans assigned to it by the Department of Education.
How to Contact EdFinancial
- Website: edfinancial.com
- Phone: 1-855-337-6884
- Hours: Monday–Friday 8 AM–9 PM ET; Saturday 8 AM–2 PM ET
- Secure messaging: Available through your EdFinancial online account
What 2026 Policy Changes Mean for EdFinancial Borrowers
If you are enrolled in SAVE: Confirm your current plan or forbearance status in your EdFinancial account. Non-counting SAVE-related forbearance months do not count toward IDR forgiveness.
If you want to switch plans: You can submit an IDR request through your EdFinancial account online or via paper form. Confirm which plans are currently available for your loan type and application timing.
If you are pursuing PSLF: PSLF applications are processed by MOHELA. You can submit Employer Certification Forms through studentaid.gov. EdFinancial can confirm your loan types are eligible, but MOHELA handles the PSLF payment count.
Key Actions for EdFinancial Borrowers
- Log in at edfinancial.com to check your current repayment plan and loan status.
- Verify your loans are Direct Loans — only Direct Loans qualify for SAVE, IBR (new borrower rate), PAYE, and PSLF. FFEL loans require consolidation first.
- If on SAVE: Confirm whether your current months count toward forgiveness and compare available repayment plans before submitting a change.
- Update your income for recertification: Use the Income-Driven Repayment Plan Request form at studentaid.gov to recertify annually.
FFEL Loans and EdFinancial
If you have older FFEL Program loans serviced by EdFinancial, those loans have different rules:
- They do not qualify for SAVE, PAYE, or PSLF
- They may qualify for a different version of IBR (the "old" IBR at 15% of discretionary income)
- You can consolidate them into Direct Loans — but consolidation resets any existing forgiveness progress
Common EdFinancial Problems and Solutions
"I don't recognize EdFinancial — who are they?" EdFinancial may have received your loans through a Department of Education assignment. You can always verify your federal loan servicer at studentaid.gov using your FSA ID.
"My income-driven payment seems too high." If your payment doesn't seem right, check that EdFinancial has your most current tax return on file. You can also use the loan simulator at studentaid.gov to verify the calculation independently.
"I need a forbearance due to financial hardship." EdFinancial can grant short-term forbearances for financial hardship. However, forbearance months generally do not count toward IDR forgiveness — so if your goal is forgiveness, IDR at a low payment is usually better than forbearance.